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Scope of Work
Service Partner will manage all voice calls from Flipkart (FK) customers, providing support in Hindi and English.
All agents must be proficient in speaking, writing, and comprehending both English and Hindi.
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Criteria for Applicants
- Communication Skills: Excellent proficiency in English.
- Eligibility: Both experienced individuals and graduates can apply.
- Experience Requirement:
- Minimum 1 year of documented experience in any customer service sector such as BPO, Sales, Marketing, Hospitality, Aviation, or Counseling.
Shift Flexibility
Both males and females must be comfortable working 24/7 shifts.
Work Schedule
The work schedule includes six days a week with rotational days off.
Availability
Immediate joining is required.
Training
Training is paid and mandatory, with certification required upon completion.
Screening Rounds
- HR Round
- Functional Round
- Psychometric Test
- Typing Test: Minimum speed of 25 words per minute with 90% accuracy.
- Voice Versant Test: Minimum Level 4 required.
Salary
- Freshers: ₹14,500 per month (CTC).
- Experienced: ₹15,500 to ₹20,500 per month (CTC), based on experience.
Role Details
- Role: Customer Service
- Industry Type: BPO / Call Centre
- Department: Customer Success, Service & Operations
- Employment Type: Full Time, Permanent
- Role Category: Customer Success, Service & Operations – Other
- Education Requirement: UG – Any Graduate
About StarTek
StarTek is a customer engagement business process outsourcing company. It operates through six reportable segments based on geographic regions: Americas, Malaysia, India and Sri Lanka, Australia, South Africa, and Rest of the World. The company’s services include:
- Customer Care
- Sales Support
- Inbound Sales
- Complex Order Processing
- Accounts Receivable Management
- Technical and Product Support
- Up-sell and Cross-sell Opportunities
- Customer Intelligence Analytics
- Other Industry-Specific Processes
The Americas region contributes the majority of the revenue.
Company Info
Address:
Startek Aegis Customer Support Services Pvt. Ltd.
16 Meera Bai Marg, Hazratganj, Lucknow 226001
Flipkart Work From Home Jobs
| Criteria | Details |
|---|---|
| Communication Skills | Proficiency in English |
| Eligibility | Graduates and experienced individuals |
| Experience Requirement | Minimum 1 year in customer service sectors |
| Shift Flexibility | Comfortable with 24/7 shifts |
| Work Schedule | Six days a week with rotational offs |
| Availability | Immediate joining required |
| Training | Paid and mandatory with certification |
| Screening Rounds | HR, Functional, Psychometric, Typing, Voice Versant |
| Salary | ₹14,500 (Freshers), ₹15,500 to ₹20,500 (Experienced) |
| Role | Customer Service |
| Industry Type | BPO / Call Centre |
| Department | Customer Success, Service & Operations |
| Employment Type | Full Time, Permanent |
| Role Category | Customer Success, Service & Operations – Other |
| Education Requirement | UG – Any Graduate |
FAQs
A1: Agents must be proficient in English and Hindi.
A2: Experienced candidates must have a minimum of 1 year of documented experience in any customer service sector such as BPO, Sales, Marketing, Hospitality, Aviation, or Counseling.
A3: The shifts are rotational, and agents must be comfortable working 24/7.
A4: Yes, the training is paid and mandatory, with certification required post-training.
A5: Freshers can expect a salary of ₹14,500 per month, while experienced candidates can expect between ₹15,500 to ₹20,500 per month, based on their experience.
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